Privacy Policy

Privacy Policy – Dr. MHP Ayurveda

Website: https://mhpayurveda.com
Operator: Dr. MHP Ayurveda (“Company,” “we,” “our,” or “us”)

By accessing our website or using our services, you agree to this Privacy Policy and consent to the collection, storage, use, and disclosure of your information as described here. This policy applies to all users accessing or using our website.

1. Information We Collect

We may collect the following:

  • Registration Information: Name, email, phone number (verified via OTP).

  • Order Information: Products purchased, delivery address, and payment transaction details (no bank/debit/credit card storage).

  • Usage Information: Device details, browsing behavior, IP address, previous orders, location, and interactions with the website.

  • Diagnosis & Consultation Information (SPDI): Health data, symptoms, medical history, prescriptions, and consultations with doctors.

SPDI refers to sensitive personal data or information, including physical, physiological, or mental health conditions, medical records, and sexual orientation.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide consultations and services

  • Improve website functionality and user experience

  • Conduct research and analytics

  • Communicate updates, promotions, or alerts

  • Prevent fraud or illegal activities

  • Comply with legal obligations

You may opt out of non-essential communications by contacting us via the details below.

3. Disclosure of Information

We may share your information with:

  • Doctors for consultations and prescriptions

  • Logistics partners and pharmacies for order fulfillment

  • Partners, affiliates, or investors in anonymized form

  • Third parties acquiring our business or assets

  • Legal authorities if required by law

International Transfer: Your information may be processed or stored outside India, subject to adequate data protection standards.

4. Security and Retention

  • We implement technical, physical, and procedural safeguards to protect your data.

  • Only authorized personnel can access your data under strict confidentiality obligations.

  • SPDI is destroyed or anonymized when no longer necessary, but personal information may be retained for analytics, business purposes, or legal compliance.

  • Uninstalling the mobile app does not delete your data; request deletion via contact details.

5. Cookies & Tracking

We use cookies and tracking technologies to:

  • Improve website functionality

  • Track usage patterns

  • Personalize content and ads

You may block or delete cookies via your browser/mobile settings, but some features may not function fully.

6. Changes to Privacy Policy

We may update this policy at any time. Continued use of our website after changes implies acceptance of the updated policy.

Community Guidelines – Mann Ki Baat

Our community is designed for respectful and constructive conversations about health and wellness. Violations of the following may result in removal from the platform:

  • Harassment, hate speech, or threats of violence

  • Sexual content involving minors or non-consenting adults

  • Promotion of violence, extremism, or self-harm

  • Sharing false, misleading, or harmful information

  • Malicious impersonation, hacking, or fraud

  • Sale of prohibited or dangerous goods

  • Spamming or manipulating engagement

We encourage positive, helpful interactions to support everyone’s wellness journey.

Contact Us

For questions regarding privacy, data, or community policies:
Email: compliances@mhpayurveda.com